Marwah box

Return & Refund Policy:

At BTS Collectables, we strive to provide you with high-quality products that meet your expectations. We understand that sometimes you may need to return or exchange an item, and we have outlined our return and refund policy below:

1. Return Eligibility:
You may initiate a return within one week (7 days) of receiving your BTS Collectable White Jersey Hoodie. To be eligible for a return, the item must meet the following criteria:
- Manufacturing Defects: If the hoodie has any manufacturing defects, such as stitching issues, printing errors, or material flaws, you are eligible for a return or exchange.
- Size Change: If the hoodie does not fit as expected and you require a different size, you may request an exchange.

2. Non-Eligibility:
The following circumstances make the item non-eligible for return or refund:
- External Damages: If the hoodie shows signs of external damages caused by mishandling, misuse, or any actions not related to manufacturing defects, it cannot be returned or refunded.
- Use or Wash: The hoodie must be in its original condition with all tags attached. Any signs of wear, washing, or alteration will void the return eligibility.

3. Return Process:
To initiate a return or exchange, please follow these steps:
- Contact our customer support team within one week of receiving the product, providing your order details and reason for return.
- Our team will guide you through the return process and provide you with the necessary instructions and shipping information.
- Pack the hoodie securely in its original packaging (if available) or a suitable alternative to prevent damage during transit.
- Ship the item back to us using a reliable shipping method, preferably with a tracking number. The return shipping costs will be borne by you unless the return is due to a manufacturing defect.

4. Refund or Exchange:
Upon receiving the returned item and verifying its eligibility, we will process your refund or exchange as follows:
- Manufacturing Defects: If the return is due to a manufacturing defect, we will issue a full refund or provide an exchange with a new hoodie of the same design and size, subject to availability.
- Size Change: If you require a different size, we will process an exchange for the requested size, subject to availability. Shipping costs for the exchange will be borne by you.
- Refund Processing: Refunds will be processed using the original payment method within a reasonable timeframe after receiving the returned item.

Please note that our return and refund policy applies only to purchases made directly from our official store. If you purchased the hoodie from a third-party seller, please refer to their respective return and refund policies.

If you have any further questions or require assistance with your return, please don't hesitate to contact our customer support team. We are here to ensure your satisfaction and provide you with a seamless shopping experience.

Please note that currently, there is no shipping available for the BTS Collectable White Jersey Hoodie. We apologize for any inconvenience caused.

We understand that receiving your order in a timely manner is important to you, and we are working diligently to resume shipping as soon as possible. We appreciate your patience and understanding during this period.

Once shipping becomes available again, we will update our customers with the necessary information regarding shipping methods, estimated delivery times, and any applicable fees.

In the meantime, please feel free to explore other products or check back with us periodically for updates on shipping availability. We value your support and look forward to serving you in the near future.

If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. They will be happy to assist you. Thank you for your understanding.